Feature
AI receptionist call transcripts
Read what the caller said, not just what the receptionist said.
A transcript is the written record of a call, kept in the portal. Every call your AI receptionist handles has one, next to its summary. Read it to check a booking, settle a dispute or find where the receptionist hesitated. Then fix it in the knowledge base or the workflow.
How AI call transcripts work
A call happens
The receptionist transcribes the call as it happens.
The transcript lands in Messages
Each call appears in the activity list with its transcript and summary. Search, download or filter.
You read and act
Filter by leads, current clients, flagged and unread. Wherever the receptionist stumbled, the fix is a knowledge base or workflow edit.
In the portal
Messages
Open a call and the Transcript tab holds the turns in order. The receptionist is on one side, the caller on the other. This one runs four minutes, on the price of a new Trane system. The Activity list filters by account, status, leads, flagged and unread. Search and download sit in the toolbar.
AI call transcripts for owners and office staff
The owner tuning the receptionist
Two or three rounds of test calls and transcript reading is the whole set-up job.
The office checking a detail
A caller says they gave a different address. The transcript says what they gave.
Goes with
Status read from the same capability matrix as the pricing page.
- Live transcription
- Every call is transcribed as it happens, so the words exist before the call ends.
- Available · All plans
- Post-call summary and notifications
- A short summary of each call, sent to you as soon as it ends.
- Available · All plans
- Recordings
- Audio recordings of calls, available in the portal.
- Available · All plans
Defined in the glossary
Questions
- Is every call transcribed?
- Yes. Every call is transcribed as it happens and kept with its summary in Messages.
- Can I download transcripts?
- Yes. The Activity list has a download control in its toolbar.
- Do callers know the call is transcribed?
- The receptionist says it is an AI at the start of every call. Recording and transcription disclosure rules vary by state, so check the rules where you operate.
See AI in action for your business
Start a free trial and set it up in the portal today, or talk to the team first.