Chris Osburn

Chris Osburn has spent 20 years in the call center industry, 17 of them leading technology teams, including four years as CTO of Nexa, where he spearheaded the release of its first AI products.

He is passionate about handing repetitive, mundane work to machines so people can do the parts that need a person, and about helping businesses meet their customers where they already are, in whatever channel, with whatever content, at whatever hour.

That instinct doesn’t switch off at home. Chris is a keen 3D printer, and recently built an e-ink display that shows live call center operations on one side and reminds him to bring flowers home for Mrs Osburn on the other. Family first; automation for everything else.