aiReceptionist

Feature

AI receptionist call transcription

Available · All plans

Every word, written down as it is spoken.

Call transcription is turning the audio of a call into text as it happens. Your AI receptionist transcribes every call it handles. The summary is written from it, and Messages shows it. Read it to see where the receptionist stumbled.

How AI call transcription works

  1. The caller speaks

    Speech becomes text as the call goes on. The receptionist answers from that text.

  2. The call ends

    The full transcript is kept with the call, and the summary is written from it.

  3. You read the transcript

    Open the call in Messages. Read what the caller said, not just what the receptionist said.

In the portal

Messages

Messages holds the transcript and summary of every call, with account and status filters. Outerbanks HVAC has two calls on its list, each one click from its transcript.

The Activity list in the portal for Outerbanks HVAC with its four latest calls, every caller number masked.

AI call transcription for owners who want proof

  • The owner who wants proof

    Not a summary somebody wrote. The words, in order.

  • The office that tunes the receptionist

    Where it hesitated is in the transcript. The fix is in the knowledge base.

Goes with

Status read from the same capability matrix as the pricing page.

Transcript in the portal
The written record of every call, kept in the portal to read, search and download.
Available · All plans
Recordings
Audio recordings of calls, available in the portal.
Available · All plans
Post-call summary and notifications
A short summary of each call, sent to you as soon as it ends.
Available · All plans

Questions

Will it get names wrong?
Sometimes. Mumbled names and unusual spellings are hard. Read the transcript and confirm the detail before you act on it.
Is the transcript the same as the recording?
No. The transcript is the text. The recording is the audio. Both sit with the call in Messages.
Is transcription included?
The availability badge on this page shows the plans that include it.

See AI in action for your business

Start a free trial and set it up in the portal today, or talk to the team first.

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