Last Updated: April 15, 2025
AI RECEPTIONIST, LLC or aiReceptionist for short (“Company“, “we” and “ours“) takes the privacy of our customers, our customers’ end users, and our website visitors (“User“, “you” and “yours“) very seriously. This Privacy Policy outlines our policies on the privacy of Personal Information (as defined herein) that we collect via https://aireceptionist.com/ and other websites or online channels we own or operate (collectively, the “Site“) and from other online or offline services, tools, events, and any other context in which we link to or otherwise provide you with a copy of this Privacy Policy. Capitalized terms used herein but not defined will have the meaning given them in our Service Terms and Conditions located at https://aireceptionist.com/terms (“Terms“). If you have any questions on our collection and use of such information, please feel free to contact us at [email protected].
We may process Personal Information on behalf of our customers in the context of providing Services to those customers. For those purposes, we are a data “processor” or “service provider” under applicable data protection laws. We process such Personal Information on behalf of our customers and in accordance with our written contracts with our customers. In that context, such customers are the data “controller” or “business” and their privacy policies will apply to the processing of your Personal Information. We encourage you to read their privacy policies. We do not control the data processing or protection practices of our customers, which may differ from those set out in this Privacy Policy.
WHAT INFORMATION WE COLLECT
As used in this Privacy Policy, “Personal Information” means information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. Over the past 12 months, we may have collected the following categories of Personal Information from or about you:
Identifiers (e.g., name, address, telephone number, email address, IP address);
Biometric information (e.g., voice, keystrokes, behavioral or biological characteristics);
Internet or other similar activity (e.g., Site usage data, browsing history, content interactions);
Geolocation data (e.g., such as your location inferred from your IP address);
Sensory data (e.g., audio, electronic, visual, thermal, olfactory, or similar information);
Commercial information (e.g., products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies); and
Inferences drawn from Personal Information to create a profile about preferences, characteristics, trends, predispositions, behavior, attitudes, intelligence, and aptitudes.
Personal Information does not include (i) publicly available information; (ii) aggregate information, meaning data about a group or category of Services or Users from which individual identities and other Personal Information has been removed; or (iii) deidentified information that cannot be easily linked back to the individual. We collect your Personal Information: (a) with your consent; (b) if we have a legitimate interest in doing so; or (c) as authorized or required by law. Personal Information as used herein includes Personal Data as defined by applicable law.
HOW WE COLLECT PERSONAL INFORMATION
We collect your personal information directly from you, from your interaction with the Services, from publicly available sources, and from third parties, which collect the personal information directly from you.
We collect and use Personal Information from you when you communicate with us via phone, text, chat, text-to-chat, email, SMS, MMS, or other channels. If you contact us as a potential new Customer, Site visitor, or for any other reason, we will collect Personal Information from you to respond to your inquiry:
If you request information about our Services, through an online form, via chat, by text, email, or by phone, we will collect your name, email address, and other contact information as needed to provide you with the information you request.
Where state law allows, if you participate in a phone call with a member of our team, we may record the call. We engage in call recording for quality monitoring, and training, to improve our Services, and for other internal business purposes. If you are in a state that requires notification, you will be notified if your call is being recorded. By staying on the line after receiving the notification, you consent to the call recording. If you do not consent to call recording, you may end the call or ask not to be recorded.
Note that you are solely responsible for ensuring you are authorized to share Personal Information with us for any purpose. We reserve the right to refuse your instructions to collect or process Personal Information about another individual without their consent or in a manner or for a purpose that we determine violates others’ privacy or publicity rights or otherwise violates our Terms, and such instructions may result in termination of Services at our option. We are not responsible for the privacy practices of any of our Customers or any third party.
We may collect Personal Information from tracking technologies, such as when you interact with our Site.
We may collect Personal Information from third parties, such as third parties that we partner with to provide products and services and social media networks.
COOKIES
A cookie is a piece of data stored on your hard drive containing information about you. We may use cookies and other tracking technologies (including session replay and similar tools) to collect information during your visit to our Site. If you reject the cookie, you may still use our Site. Cookies can also enable us to track and target your interests to enhance the experience on our Site.
WEB SERVER LOG FILES
We use IP addresses to analyze trends, administer our Site, track Users’ movements, and gather broad demographic information for aggregate use.
HOW WE USE OR DISCLOSE PERSONAL INFORMATION
We may disclose Personal Information to:
Affiliates. We work closely with our affiliated companies (“Affiliates“) to identify mutual or shared Customers and offer enhanced, integrated, or co-branded Services. If you use an integrated Affiliate service with our Services, we may disclose Personal Information collected about or on your behalf to one another to provide the integrated Services. For example, we share Personal Information for customer support purposes, marketing, or technical operations. We will not share consent for contact on a User’s mobile phone number for marketing/promotional purposes.
Professional Associations. If a Customer is a member of a professional association with which we have a referral or affinity agreement, we may pay a referral fee to your professional association and, if requested by the association, disclose your name and contact information and the type or amount of our Services used by you as an association member.
Service Providers. Vendors that provide us with services (“Service Providers“) may receive Personal Information to perform their contractual obligations. Our Service Providers include but are not limited to telecom providers, marketing companies, IT service providers, billing processors, and email and data hosting providers. For example, we may share identifiers to register your phone number or SMS campaign with our telecom provider, subject to their terms and conditions. Where required by applicable data protection laws, we prohibit our Service Providers from selling or sharing the Personal Information we provide, and we require Service Providers to maintain confidentiality standards that are commercially reasonable to ensure the security of your Personal Information. The type of information that we provide to a Service Provider will depend on the service that they provide to us. To learn more about our Service Providers, read our Data Processing Agreement.
Advertisers. We may disclose Personal Information to Service Providers we use for advertising purposes (collectively, “Advertisers“) to serve targeted advertisements. We may directly share Customer names, cookies, IP addresses, and anonymized IDs with the Advertiser or allow the Advertiser to collect and analyze cookie data from your use of our Site to assist us with behavioral advertising.
Law Enforcement and Other Governmental Agencies. Additionally, if, in our sole discretion, we perceive that you are an imminent threat to your own physical safety or the physical safety of another person then we may disclose your Personal Information to law enforcement.
Other Third Parties. As permitted by applicable law. We may disclose Personal Information collected to other third parties, for example: (i) if we go through a business transition (e.g., merger, acquisition, or sale of a portion of our assets); (ii) to comply with a legal requirement or a court order; (iii) when we believe it is appropriate in order to take action regarding illegal activities or prevent fraud or harm to any person; (iv) to exercise or defend our legal claims; or (v) for any other reason with your consent. We will not share, sell and/or trade Users’ mobile phone numbers for marketing/promotional purposes with other third parties.
Aggregated and Deidentified Information. We reserve the right to disclose aggregated, anonymized, or deidentified information for marketing, advertising, research or other purposes, without restriction.
Business or Commercial Purposes for Which Personal Information Is Collected or Disclosed
Your Personal Information is used for the following purposes:
To present our Site and its contents in a suitable and effective manner for you and your device;
To contact you to provide you with information or services that you request from us;
To advertise opportunities, services, or special events that we think may be of interest to you;
To provide customer support, troubleshoot issues, manage accounts, and respond to requests, questions, or comments;
To carry out our obligations and enforce our rights arising from any contracts; and
To notify you about any additions, upgrades, or changes in our services.
Third Parties with Whom Personal Information Is Disclosed, Shared, or Sold
In the preceding 12 months, we have disclosed the following Personal Information about you for business purposes:
We disclose Personal Information with service providers: identifiers, commercial, internet, geolocation, and inferences.
We may disclose information, including your Personal Information, with our subsidiaries and affiliates in connection with providing the Site to you or otherwise in connection with business operations.
SECURITY
We have implemented reasonable technical and organizational security measures designed to protect the security of the Personal Information we process. We have also taken steps designed to ensure that the only personnel who are granted access to your personal data are those with a business “need-to-know” or whose duties reasonably require such information. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be entirely secure.
RETENTION OF PERSONAL INFORMATION
We will store your Personal Information for no longer than is necessary for the performance of our obligations or to achieve the purposes for which the information was collected, or as may be permitted under applicable law. To determine the appropriate retention period, we will consider the following: the amount, nature and sensitivity of the data; the potential risk of harm from unauthorized use or disclosure of data; the purposes for which we process the data; whether we can achieve the purposes through other means; and the applicable legal requirements.
CHILDREN’S PRIVACY
We do not knowingly collect the Personal Information of nor target the Site to children under the age of 16. If we learn that a child under the age of 16 has submitted Personal Information, we will take reasonable measures to delete the information and to not use it for any purpose, except where required by law. If you believe a child under 16 has provided us with Personal Information, please contact us at [email protected].
LINKS
Areas of this Site may contain links to other websites. Please be aware that we are not responsible for the privacy practices of other such websites. We encourage our Users to be aware when they leave our Site to read the privacy statements of each and every website that collects Personal Information.
NOTIFICATION OF CHANGES
If we decide to change our Privacy Policy, we will post those changes on our Site. Users should review the Privacy Policy to stay aware of what information we collect, how we use it, and under what circumstances we disclose it.
STATE SPECIFIC PRIVACY LAWS
State laws may provide specific rights to Consumers within those states with respect to the Personal Information a covered business or controller collects from a User.
California Privacy Policy
This California Privacy Policy section supplements the information contained in the Privacy Policy. If you are a California resident, you have certain rights with respect to the collection, use, transfer, and processing of your Personal Information.
Information on how we collect, use, share, disclose, retain, and secure the personal information we gather about you through our Site and when you interact with us in our role as a business can be found in the Privacy Policy above. This California Privacy Policy does not apply to information collected from employees, job applicants, directors, contractors, or others within the employment context. Those individuals should review our Employee Privacy Policy for more information on their data collection and use.
We reserve the right to limit these rights where permitted under applicable law, including where your identity cannot be reasonably verified, to the extent your rights adversely affect the rights and freedoms of others, or where an exemption applies.
The types of Personal Information we collect can be found in the “What Information We Collect” section of the Privacy Policy. The manner in which we collect that information can be found in the “How We Collect Personal Information” section. We may use and disclose Personal Information for the business and commercial purposes detailed in the “How We Use or Disclose Personal Information” section. We retain your information as described in the “Retention of Personal Information” section.
We have not sold your Personal Information for monetary consideration. However, our use of cookies and other tracking technologies may be considered a “sale” or “sharing” of personal information under California law. In the preceding 12 months, we have sold or shared for cross-contextual behavioral advertising the following categories of Personal information with third parties such as data analytics providers and advertising and marketing providers: identifiers, commercial, internet, geolocation, and inferences.
You can opt out of our tracking technologies for analytics and advertising service providers by clicking the Your Privacy Choices link or by broadcasting the Global Privacy Control signal during your browsing session. Please note that your use of our Site will still be tracked by AI RECEPTIONIST and its service providers.
In the preceding twelve (12) months, AI RECEPTIONIST has not knowingly sold personal information of consumers under the age of sixteen (16) years of age.
We do not have actual knowledge that we sell or share the personal information of consumers under sixteen (16) years of age.
Shine the Light
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of Personal Information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties to which we disclosed Personal Information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
Individual Rights
If you are a California resident, you may have the following rights with respect to Personal Information we process about you, subject to certain exceptions.
Right to Know About Personal Information Collected, Disclosed, Shared, or Sold
You have the right to request that we disclose the personal information we collect, use, and disclose about you to third parties. There are two types of Rights to Know requests that you can make:
Right to Know (Abbreviated Request): If you make a Right to Know (Abbreviated Request), you will receive the following information about you:
Categories of personal information collected, sold, or shared;
Categories of sources from which personal information is collected;
Categories of third parties to whom the information is sold, shared or disclosed;
Business or commercial purpose for collecting, sharing, or selling personal information;
Categories of personal information disclosed for a business purpose and categories of persons to whom it was disclosed for a business purpose.
Right to Know (Specific Pieces of Information Request): If you make a Right to Know (Specific Pieces of Information Request), you will receive the following information about you:
Specific pieces of personal information collected about you.
This information will be provided to you free of charge, unless we determine that your request is manifestly unfounded or excessive. You may request this information twice in a 12-month period.
There are certain exceptions to a consumer’s Right to Know. We will state in our response if an exception applies.
Right of Deletion
You have the right to request that we and our service providers delete any personal information about your which we have collected from you upon receipt of a verifiable request. This right is subject to certain exceptions. We will state in our response if an exception applies.
Right to Opt-Out of the Sale or Sharing of Personal Information
You have the right to opt-out of the sale or sharing of your personal information by a business subject to certain laws and regulations.
We recognize the Global Privacy Control. Your browser must be able to support the Global Privacy Control (“GPC“) for us to recognize your opt-out preference signal.
Please note that opt-out choices may be stored via cookies. If you clear cookies, if your browser blocks cookies, or if you view the page from a different browser or device, your opt-out choice may no longer be logged or recognized.
Right to Non-Discrimination
You have the right not to receive discriminatory treatment for exercising the privacy rights conferred by California law. We will not discriminate against you because you exercised any of your privacy rights, including, but not limited to, by: denying goods or services to you; charging different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties; providing a different level of quality of goods or services to you; or suggesting that you will receive a different price or rate for goods or services or a different level or quality of goods or services. We will also not retaliate against any employee, applicant for employment, or independent contractor for exercising their rights under the CCPA.
Right of Correction
If we maintain inaccurate personal information about you, then you have the right to request that we correct the inaccurate personal information upon receipt of a verifiable request. Taking into account the nature of the personal information and purposes of processing the personal information, you have the right to request that we correct inaccurate personal information about you, if applicable.
Right to Limit Use and Disclosure of Sensitive Personal Information
If we process Sensitive Personal Information, we will only do so for the purposes specifically authorized by California law and in a manner that is necessary and proportionate for those purposes. As such, we do not perform any processing for which a Right to Limit request is available.
Submitting Requests
You can submit your request by emailing us at https://my.datasubject.com/16CVvZSmPFx0VPvo9/51058 or by phone at 833-365-8069.
Verifying Requests
To ensure the protection of your personal information, we must verify that the individual submitting a request to know, request to delete, or request to correct is the consumer to whom the request relates prior to processing the request. To verify a California consumer’s identity, we may request pieces of personal information about you when you make a request to compare against our records. We may also request that you sign a declaration under the penalty of perjury from the consumer whose personal information is the subject of the request.
Making a verifiable consumer request does not require you to create an account with us.
We will only use personal information provided in your request to verify your identity and will delete any information you provide after processing the request. We reserve the right to take additional steps as necessary to verify the identity of California consumers where we have reason to believe a request is fraudulent.
Authorized Agents
You may choose a person or a business registered with the California Secretary of State that you authorize to act on your behalf to submit your requests (“Authorized Agent“). If you choose to use an Authorized Agent, we require that you provide the Authorized Agent with written permission to allow them to submit your request and that you verify your identity directly with us. Failure to do so may result in AI RECEPTIONIST denying your request.
Additional U.S. State Privacy Disclosures
These Additional U.S. State Privacy Disclosures supplement the information contained in the Privacy Policy. These disclosures may apply only to residents of Colorado, Connecticut, Delaware, Iowa, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Texas, Utah, and Virginia.
You may have the following rights, subject to any applicable exemptions or limitations:
Right to Access. You have the right to confirm whether we are processing your Personal Information and to access such Personal Information.
Right to Correct. You have the right to request that we correct inaccurate Personal Information that we maintain about you.
Right to Delete. You have the right to request that we delete your Personal Information under specific circumstances.
Right to Opt-out. You have the right to object or opt-out of certain types of processing, including: (1) processing for the purpose of targeted advertising, (2) processing for the purpose of the sale of Personal Information, and (3) processing for the purpose of certain types of profiling and automated decision-making.
Right to Data Portability. You have the right to request a copy of your Personal Information in an accessible format.
Right to Equal Service. If you choose to exercise any of these rights, we will not discriminate against you in any way. If you exercise certain rights, understand that you may be unable to use or access certain features of our websites, services, or properties.
Right to Appeal. If we do not grant your consumer request, you may have the right to appeal that denial.
To exercise any of the state rights above, please submit a request to us at https://my.datasubject.com/16CVvZSmPFx0VPvo9/51058 or by phone at 833-365-8069.
You can designate an authorized agent to make a request on your behalf. We may deny a request from an authorized agent that does not submit proof that they have been validly authorized to act on your behalf in accordance with applicable law.
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have information in our system. These verification efforts require us to ask you to provide information so that we can match it with information you have previously provided us. For instance, depending on the type of request you submit, we may ask you to provide certain information so that we can match the information you provide with the information we already have on file. We may also use other verification methods as the circumstances dictate.
DISCLOSURES FOR EUROPEAN ECONOMIC AREA AND THE UNITED KINGDOM
aiReceptionist is the controller of your Personal Information as described in this Privacy Policy, unless expressly specified otherwise.
You may have the following rights, subject to legal limitations, concerning our collection, use and disclosure of Personal Information:
Right to Access and Data Portability. The right to confirm whether or not we process Personal Information from you and, where that is the case, to receive your Personal Information in a machine readable format.
Right to Erasure. The right to request that we delete all or some of your Personal Information.
Right to Correct. The right to request that we correct your inaccurate or incomplete Personal Information.
Right to Withdraw Consent. The right to withdraw consent you have previously given to us at any time. Your withdrawal of consent does not affect the lawfulness of our collection, use, and disclosure of your Personal Information prior to the withdrawal of your consent.
Right to Limit or Restrict. The right to request that we stop using all or some of your Personal Information or to limit our use of such Personal Information.
Right to Object. The right to object to our processing of your Personal Information.
Right to Lodge a Complaint. The right to lodge a complaint about our privacy practices with a Supervisory Authority. You can find contact information for your Supervisory Authority on the European Commission Data Protection Authorities webpage or through other publicly available sources.
If you would like to exercise your privacy rights, please send an email to [email protected] stating which request you’d like to make and we will process your request.
If you choose to exercise any of these rights, we will not discriminate against you in any way. If you do exercise certain rights, understand that you may be unable to use or access certain features of our Site.
Legal Bases
The legal bases we rely on include:
Performance of a contract. We process Personal Information as necessary to fulfill our obligations under our contract(s) with you, for example, to provide requested services to you or complete a transaction.
Consent. We might ask for your consent to use your Personal Information for certain purposes, including if we need your consent to process certain sensitive information about you or engage in certain marketing activities. You may have the right to withdraw your consent.
Legitimate interests. We might have a business interest in using your Personal Information for certain justified purposes, including operating, improving, and marketing our business, Sites, and services.
Compliance with a legal obligation. We might need to use your Personal Information to comply with legal requirements.
International Transfers of Personal Information
If you visit our Site from outside the United States, some of your Personal Information will be transferred to and stored on our servers, some of which may be located in the United States and other countries. Please note that the data protection laws applicable to your Personal Information in the United States and such other countries may differ from the data protection laws in your country. By providing us with your Personal Information and using our Site, you acknowledge that your Personal Information will be transferred to and processed in the United States and other countries. For personal data of individuals located in the European Economic Area (“EEA“), the United Kingdom (“UK“), or Switzerland, we have taken reasonable steps designed to ensure that an adequate level of data protection is achieved in connection with such transfer, including by conducting such transfers in accordance with an appropriate transfer mechanism.
CONTACT US
If you have any questions about this Privacy Policy, please contact us by email [email protected], via phone at 833-365-8069, or at:
AI RECEPTIONIST LLC
555 Belaire Ave., Floor 5
Chesapeake, VA 23454 23320
Dial this phone number on mobile:
+1 (757) 378-0616 or Call Now