Feature
AI receptionist call recordings
Hear the call, not just read it.
Call recordings are the audio of calls your AI receptionist handles, available in the portal. A transcript tells you what was said. The recording tells you how it was said: the tone, the pause, the moment a caller changed their mind.
How AI call recordings work
Play the announcement on every call
The recording announcement is its own switch, separate from the AI disclosure. Turn it on and every caller hears it. You write the wording, for example “this call may be recorded for quality and training purposes”.
The call is recorded
The receptionist handles the call, and the audio is kept with it in the portal.
Listen in the portal
Find the call, play the recording, and read the transcript beside it.
In the portal
The portal
Recordings are kept in the portal with the call they belong to. Find the call, then listen. The recording announcement sits with the greeting, on the workflow’s Start node.
From the setup walkthrough
The Start node holds the greeting callers hear first. Below it sits the recording announcement, a separate switch from the AI disclosure. Turned on, every call opens with a line saying it may be recorded.
A recording of the portal made on 11 September 2026, 13:45 to 14:38 of the full walkthrough. See every step of the setup.
Call recordings for checking tone and settling disputes
The owner checking tone
Did the receptionist sound the way you wrote the persona? Listen and adjust the tone.
The office settling a dispute
A caller says they were promised a time. The recording says what was promised.
Goes with
Status read from the same capability matrix as the pricing page.
- Transcript in the portal
- The written record of every call, kept in the portal to read, search and download.
- Available · All plans
- Live transcription
- Every call is transcribed as it happens, so the words exist before the call ends.
- Available · All plans
Defined in the glossary
Questions
- Do callers know they are being recorded?
- Turn on the recording announcement and every caller hears it. Consent rules vary by state, and some need every party to agree. Check what applies where you operate.
- Is the announcement the same as the AI disclosure?
- No. They are two separate switches. The receptionist says it is an AI, and the announcement covers recording.
- Where do I find a recording?
- In the portal, with the call it belongs to.
- Are recordings included in my plan?
- The availability badge on this page shows the plans that include recordings.
See AI in action for your business
Start a free trial and set it up in the portal today, or talk to the team first.