aiReceptionist

Escalate to a human partner

aiReceptionist answers first. Some calls should go to a person, and the receptionist is built to recognize them and hand them on. This page explains how that works and who the call can go to.

  • Ruby
  • notifyMD
  • Calling Inn
  • CallNet

Escalation is a path, not a switch

A trigger fires: a caller asks for a person, says an emergency word, sounds upset, or asks for something the receptionist isn’t allowed to handle. The receptionist then works through an ordered list of destinations until someone answers. Each destination has a timer and a fallback, so a call never dies because the first number rang out.

The destinations are yours to arrange: your mobile, a colleague, a team on rotation. A human answering desk run by a partner is one more destination on that list, for the hours or the call types you don’t want to cover yourself.

When a human desk is the right destination

Distressed or angry callers. Medical, legal or financial intake where the caller may not want to talk to software. Callers who simply ask for a person. Situations where a regulator or insurer requires a person. In each case the receptionist takes the call, recognizes it, and passes it on with what it has learned so far. The caller doesn’t start again.

Who the call can go to

The partners below run desks staffed by people. Each serves a different kind of business, and each can be a destination on your escalation path. Where a partner has its own page, it’s because people ask about that partner by name.

Choose a partner desk

Choose the desk you want, or ask us to recommend one. Partner links open their own site in a new tab.

Tell us about your calls

Pick a desk above, or leave the choice to us. We pass the request to the partner, and their team calls you.

Your choice

Recommend one for meWe read your answers below and suggest the desk that fits.

The partner replies here too.

The number the partner’s team calls.

Coverage you want

Choose as many as apply.

Call types, hours, languages. Up to 1,000 characters.

What happens next

  1. We pass your request to the partner you chose, or to the one that fits.
  2. Their sales team calls you to talk through coverage and pricing.
  3. You decide. There is no obligation.
  4. aiReceptionist keeps answering first. The partner desk is the backup.