Feature
AI receptionist phone answering
Every call to your business number answered, around the clock, by an AI that says what it is.
Phone answering is your AI receptionist picking up calls to your business number. It answers 24/7, says it is an AI at the start of every call, and follows the workflow you built. Callers get answers, bookings and messages. You get the transcript and summary in the portal.
How AI phone answering works
Give aiReceptionist a number to answer on
Pick the number in Manage Phone Number and set what it routes to. Forward your published line to it when the test calls sound right.
aiReceptionist answers as your persona
The greeting comes from the Start node of your workflow. The persona sets the name, tone and voice callers hear.
You read what happened
Every call lands in Messages with a transcript and summary. Filter by leads, current clients, flagged and unread.
In the portal
Make Call, or dial the number from your phone
The Make Call dialer in the portal lets you call your receptionist without picking up a phone. Choose which of your numbers to call from, then dial. Test the text and the transfer on this call, not the tenth.
AI phone answering for handymen, contractors and offices
The owner under a sink
Your phone rings while you are on a job. The receptionist answers, books the visit and texts you the details.
The office after 5pm
Callers get a real answer in the evening and at the weekend, not voicemail. The message is waiting in the morning.
The busy front desk
When every line is busy, the overflow call is answered instead of lost. A person is still one transfer away.
Goes with
Status read from the same capability matrix as the pricing page.
- Smart transfers and call routing
- Routes or transfers a call to the right person based on what the caller needs.
- Available · All plans
- Dedicated phone number(s)
- The business number it answers on, and the number it shows when it calls out.
- Available · DIY
- Transcript in the portal
- The written record of every call, kept in the portal to read, search and download.
- Available · All plans
- Concurrent calls supported
- How many calls can be answered at the same time.
- Available · All plans
Defined in the glossary
Questions
- Do I have to change my phone number?
- No. Forward your existing number to the number your receptionist answers on. Customers keep dialing the number they know.
- Does the caller know it is an AI?
- Yes. It says it is an AI at the start of every call.
- What if the caller wants a person?
- Add a Transfer node to your workflow with a condition such as the caller asking for a person. The call goes to the contact you chose.
- How many calls can it answer at once?
- That depends on your plan. The pricing page lists concurrent calls for each one.
See AI in action for your business
Start a free trial and set it up in the portal today, or talk to the team first.