Customer portal
A customer portal is the signed-in web application where a business manages its receptionist (settings, call flows, contacts, recordings, transcripts, billing) and reviews what happened on its calls.
Also called: client portal, dashboard
The portal is the product’s control surface. For a self-serve customer it is where everything is configured; for a managed-service customer it is mostly where results are reviewed.
It is also a channel in its own right: notifications, live call views and voice assistants can all live inside it. Access control, who on the team can see recordings, change flows or export data, is part of the portal’s job.