Feature
Custom integration, built for you
We build the connection to your systems and keep it working.
A custom integration is a connection between your AI receptionist and your own systems that we build and maintain. You describe what should move and when. We build it, test it with you, and keep it working as your systems change. It is the built-for-you service, not a template.
How a custom integration works
Tell us what should move
Which system, which fields, and whether it happens after the call or during it. The team scopes it with you.
We build and test the integration
We build the connection against your systems and test it with you before it goes live.
We keep the integration working
When your systems change, the connection is ours to fix. You do not maintain an endpoint.
In the portal
Integrations
A custom integration is set up by the team and delivers to your systems like any other route. You review the results in Messages, the same as every call.
Custom integrations for businesses without a developer
The business with in-house software
A dispatch board, a booking system or a database nobody else uses. We connect to it.
The team without a developer
You want the receptionist to read and write your systems, but nobody on staff writes code. We do.
Goes with
Status read from the same capability matrix as the pricing page.
- Real-time query: webhook node
- A workflow node that calls your endpoint mid-call and uses the answer.
- Available · All plans
- Post-call sync
- After a call ends, the summary and details are pushed to the tools you use.
- Available · All plans
- Real-time CRM lookup
- Looks a caller up in your systems during the call and answers from live data.
- On the roadmap
Defined in the glossary
Integrations
Questions
- Which plan includes it?
- The availability badge on this page shows the plans that include a custom integration.
- Can it work during the call, not just after?
- Yes. Whether the connection runs after the call or during it is part of what we scope with you.
- How is this different from the webhook node?
- The webhook node is built and maintained by you. A custom integration is built and maintained by us.
See AI in action for your business
Start a free trial and set it up in the portal today, or talk to the team first.