Feature
AI receptionist voice selection
Choose the voice your callers hear. Change it when your business changes.
Voice selection is choosing the voice your AI receptionist answers with. The voice belongs to the persona, alongside its name, role, instructions and tone. Pick one from the options in the portal, call it yourself, and keep the one that sounds like your business.
How AI voice selection works
Open the persona
In Agent Personas, open the persona your workflow uses. The voice sits with the name, role and tone.
Pick a voice
Choose from the AI voice options in the portal. The pricing page lists how many each plan includes.
Call your AI receptionist
Make a test call and listen. Warm and concise beats clever. Keep the voice that fits the tone you wrote.
In the portal
Call Handling › Workflows › Agent Personas
The Agent Personas card shows each persona with its name, role and tone. Outerbanks HVAC’s persona is Eryn: warm, concise and professional.
AI receptionist voices for brands with a sound
The brand with a sound
A med-spa and a towing company should not sound the same on the phone. Pick the voice that fits.
The business with more than one persona
Keep one persona for daytime leads and one for after-hours callers, each with its own voice.
Goes with
Status read from the same capability matrix as the pricing page.
- Agent Persona
- Define how your receptionist introduces itself, its tone and its goals.
- Available · All plans
- Workflow builder (self-serve)
- Build what happens on a call from a set of nodes. No developer needed.
- Available · All plans
Defined in the glossary
Questions
- How many voices are there?
- The pricing page lists the AI voice options included with each plan.
- Can I change the voice later?
- Yes. Open the persona and pick another. The next call uses the new voice.
- Is the voice tied to a persona?
- Yes. Each persona has its own voice, so two personas can sound different.
See AI in action for your business
Start a free trial and set it up in the portal today, or talk to the team first.