aiReceptionist

Feature

AI receptionist call sentiment

Available · All plans

Know how each caller seemed to feel, before you call them back.

Call sentiment is a tag on each call for how the caller seemed to feel. Your AI receptionist tags every call it handles. The dashboard charts sentiment across calls, so you see the pattern. The tag on a single call tells you which callback to make first.

How AI call sentiment works

  1. The call is handled

    The receptionist reads the tone of the conversation as it goes.

  2. The call is tagged

    Each call gets a sentiment tag, kept with its transcript and summary. Sentiment and highlights is a processing switch on the workflow.

  3. The dashboard shows the trend

    Sentiment is one of the dashboard charts, next to inbound vs outbound, call tags and hourly volume.

In the portal

Dashboard

The dashboard for Outerbanks HVAC charts sentiment alongside inbound vs outbound calls, call tags and hourly volume.

The aiReceptionist portal dashboard for the Outerbanks HVAC demo account, showing inbound vs outbound, sentiment, call tags and hourly volume charts.

Call sentiment for owners and managers

  • The owner choosing who to call first

    Three callbacks, one of them unhappy. The tag says which.

  • The manager watching the week

    A dip in sentiment on Thursday afternoons is worth a look at Thursday’s calls.

Goes with

Status read from the same capability matrix as the pricing page.

Customer memory
Recognizes a returning caller and carries what they called about into the live call. Call reasons by tag and call-back recommendations in the portal.
Available · All plans
Transcript in the portal
The written record of every call, kept in the portal to read, search and download.
Available · All plans
Per-call feedback
Mark up a call to tell the receptionist what it should have done.
On the roadmap

Defined in the glossary

Questions

Is sentiment ever wrong?
Yes. It is a read of tone, not a fact. Use it to decide which transcript to open first.
Does the caller see the tag?
No. The tag is for you, in the portal.
Can I filter calls by sentiment?
The dashboard charts sentiment across calls. Each call carries its own tag in Messages.
Do I have to turn sentiment on?
Yes. Sentiment and highlights is a processing switch on the workflow. Call summary, detect unanswered questions and extract structured data sit beside it.

See AI in action for your business

Start a free trial and set it up in the portal today, or talk to the team first.

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