Healthcare and wellness clinics
An AI receptionist for health care
Takes appointment requests, routes refill messages, and transfers callers.
Medical and dental practices, clinics, therapists and home health agencies get the same calls all day. Someone wants an appointment. Someone needs a refill. Someone calls at 9 pm and needs a person. The receptionist answers every call, says it is an AI, and takes each one where it should go.
Talk to a healthcare and wellness clinics receptionist
Press the microphone and speak to the receptionist set up for this trade. It says it is an AI at the start, as it does on every call.
What are missed calls costing you?
A caller who cannot get through books somewhere else. Put in your numbers and see what the missed appointments cost.
Prefilled with example figures for a busy practice. Change them to match your front desk.
Picking one fills in example figures below. Adjust them to yours.
Calls that ring out or come in after hours.
In dollars. Your average appointment revenue is a good guess.
Minutes per answered call. It sets the plan estimate below.
Out of every 100 calls you answer, how many book a time.
Your missed-call cost
Missed calls are costing you about
$17,880
a month. That is $214,500 a year.
- Missed calls
- 130 a month
- Lost jobs
- 72 a month
Answer every call and you get back about $17,880 a month.
What a plan would cost
For that, the plan is SMB: Managed-Service at $350 a month.
You would use about 1,040 minutes a month, against 500 included.
Extra minutes add about $324 a month.
Estimated total: $674 a month.
At this volume, DIY: Self-Service would cost about $603 a month.
This is an estimate, and it covers minutes only. SMB and Enterprise include setup with the team.
Example figures. Your numbers depend on your business and your leads.
What aiReceptionist handles for healthcare and wellness clinics
Answers every call, day and night
Calls to your business number are answered around the clock. A call at 7 pm or on a Sunday is a conversation, not a voicemail.
Takes the details you need
Patient name, which provider they see, what the call is about and the best number to reach them. You choose the fields. The receptionist asks for them on every call.
Books appointments from your calendar
Appointment requests are booked from what’s free on the calendar you connect. A patient leaves the call with a time, not a promise of a call back.
Routes urgent calls to the right person
Refill requests go to the person who handles refills. Billing questions go to billing. A caller who asks for a person is transferred, not parked.
After hours, a person is one transfer away
aiReceptionist answers first. For after-hours clinical calls, a human desk partner such as notifyMD takes the transfer. You choose which calls hand off.
Sends you a summary after every call
When the call ends you get a summary: who called, what they needed and what happened. It goes wherever your team reads it.
Every capability above is read from the same matrix as the pricing page. For the task-by-task view, see use cases.
Questions from healthcare and wellness clinics businesses
- What about HIPAA?
- Whether an arrangement satisfies HIPAA is a question for your practice and its advisers. Read what HIPAA-compliant answering means in the glossary before you decide. For after-hours clinical calls, a human desk partner such as notifyMD is one transfer away.
- What happens to a refill request?
- The receptionist takes the details you choose, such as the patient’s name and pharmacy. It routes the message to whoever handles refills. Nothing is approved on the call.
- What happens after hours?
- You choose. The receptionist can book, take a message and send you a summary. Or it transfers the call to a human desk partner. notifyMD answers after-hours medical lines with people.
- What if a caller wants a person?
- They get one. Set the rule and the receptionist transfers the call: your front desk by day, the partner desk after hours. It says it is an AI at the start of every call, so nobody is surprised.
Put your AI receptionist on your phones
Start a free trial and let the receptionist take your real calls, or call the demo line and hear it first.